Marrow & Quay
Privacy policy
Effective from
Scope
This policy explains how Marrow & Quay handles information provided through this website, including through the contact form and essential site storage. It applies to this website and its planning information for a North Sydney stay.
This is a general factual notice, not jurisdiction-specific legal advice or a claim of legal certification. Australian Privacy Principles may apply depending on the circumstances and the organisation’s obligations.
Information we collect
The website’s contact form collects the following information:
- your name;
- your email address;
- the subject of your question, selected from the listed topics;
- your preferred arrival date, if you choose to provide one; and
- your message.
The form also records your consent for Marrow & Quay to use these details to respond to your enquiry. It includes a hidden anti-spam field, which is not intended to collect substantive information about you.
Collection and holding
Marrow & Quay is responsible for the information described in this policy. We collect information when you enter it into the contact form or contact the business using the published email address or phone number.
The website does not use an external form-submission endpoint. The information you choose to provide is used for the contact purpose described below. For a current answer about how submitted information is held in a particular situation, contact Marrow & Quay directly.
How we use information
Marrow & Quay uses your contact details and message content to understand and respond to questions about a room category, planning a stay, arrival information, dining and evening leisure, Evening activities information, or another stated topic.
A preferred arrival date is used only as planning context for the response. Providing it is optional. The stated purpose for collecting these details is to respond to your enquiry, with consent requested through the form. The applicable legal basis or obligation may depend on the circumstances; contact Marrow & Quay if you need a current answer for your situation.
Form submissions
Before submitting the form, you can review the name, email address, selected topic, optional preferred arrival date and message. The consent checkbox, name, email address, topic and message fields are required.
No external submission endpoint is configured for the form. Do not include information that is unnecessary for your question. If you prefer not to use the form, contact Marrow & Quay at [email protected] or +61 2 8019 7028.
Retention
Information is kept only for as long as it is reasonably needed for the purpose of your enquiry, related follow-up and any applicable record-keeping requirement. This policy does not set a fixed retention period. Contact Marrow & Quay for information about how long a particular message or contact record is retained.
Security
Marrow & Quay takes reasonable care with information supplied through the website and limits collection to the fields described here. No online transmission or storage method can be guaranteed completely secure, so avoid sending sensitive information through the contact form or email.
Your choices and rights
You can choose whether to provide an optional preferred arrival date and whether to use the contact form or the published phone and email routes. Subject to applicable requirements, you can ask for access to or correction of personal information held about you.
You may also ask Marrow & Quay to address a concern about its handling of your information. Where applicable, you may have additional rights under the Australian Privacy Principles, including rights connected with how information is collected, held, used or disclosed. Contact the business using the details below to make a request.
Access and correction
To request access to personal information held about you or correction of an inaccuracy, contact [email protected]. Include enough detail for Marrow & Quay to understand the request, but do not send unnecessary sensitive information.
The response to a request may depend on the information concerned and any applicable privacy requirements. A current answer about the process is available from Marrow & Quay.
Complaints
If you have a concern about how your personal information is handled, contact Marrow & Quay first using the email address, phone number or postal address below. Describe the concern and the outcome you are seeking so it can be considered.
Where the Australian Privacy Principles apply and you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) about a privacy complaint. See the OAIC’s current guidance for its complaint process and contact details.
Overseas disclosures
This website does not have an external form-submission endpoint configured, and this policy does not assert that personal information is disclosed overseas. The current position can depend on the particular contact route and circumstances. Contact Marrow & Quay before submitting information if you need confirmation about overseas disclosure.
Children
The website is directed to adults planning a hotel stay and related hospitality information. It does not knowingly invite children to provide personal information through the contact form. If you believe a child has supplied information, contact Marrow & Quay using the details below.
Changes
Marrow & Quay may update this policy when its website, contact arrangements or information practices change. The effective date at the top of this page identifies the version published here. Review this page before using the contact form again.
Contact
For privacy questions, access or correction requests, complaints, or the latest information about how information is handled, contact Marrow & Quay:
Marrow & Quay[email protected]
+61 2 8019 7028
100 Mount Street, North Sydney, New South Wales 2060